Support—Excelsecu Data Technology Co., Ltd

2019

How do I install the FIDO2 Fingerprint Key to my computer?

You don't need to install it, it’s plug and play. It works with Windows, macOS, Linux, Chrome OS.

2019

I have two gmail accounts, how many FIDO keys do I need to protect two gmail account. Do I need 2 FIDO keys?

You can use one FIDO key with multiple accounts, but that is not recommended. Regardless of if you're protecting one gmail account, or two - you should register multiple keys (if the service allows it). That way, if you lose your key, or it's damaged, or it's stolen, you will still have a backup key ready to use.

11-15

2019

What applications support FIDO Key?

The applications support FIDO® U2F include but not limited to: Google, Facebook, Dropbox, GitHub, Dashlane, DUO, StrongAuth etc.

11-15

2019

Can I register a FIDO Key over my smart phone?

No. You can always authenticate the FIDO key with your mobile devices, but registration can only be done from a non-mobile device with Chrome and other U2F supported browsers.

11-15

2019

How can I know when to charge my FIDO key?

When a red indicator blinks every 5 seconds a time, the FIDO key is in low power state. Charging process starts automatically when FIDO key is plugged in the USB port of the PC.

11-07

2019

What should I do if I lost my FIDO key?

Just go to the website your key already registered. On the 2-step verification tab or similar tab, delete the device. Two FIDO keys are recommended, one for normal use, the other for backup.

11-07

2019

Does this FIDO key have NFC capabilities?

No

11-07

2019

How can I pair the FIDO Key with iPhone?

iPhone does not allow the FIDO Key to be paired over the Bluetooth setting page directly. You need to download the application “Smart Lock” from app store and use the “Smart Lock” to pair the FIDO Key.

11-07

2019

Can I use FIDO Key on PC over Bluetooth?

Most of the FIDO® U2F PC applications rely on HID interface which Bluetooth is not compatible with that. Please use the FIDO key on PC over USB interface.

News&Knowledge

How do I install the FIDO2 Fingerprint Key to my computer?

I have two gmail accounts, how many FIDO keys do I need to protect two gmail account. Do I need 2 FIDO keys?

What applications support FIDO Key?

Can I register a FIDO Key over my smart phone?

How can I know when to charge my FIDO key?

What should I do if I lost my FIDO key?

Does this FIDO key have NFC capabilities?

How can I pair the FIDO Key with iPhone?

Can I use FIDO Key on PC over Bluetooth?