Service & Support

How do I install the FIDO2 Fingerprint Key to my computer?

You don't need to install it, it’s plug and play. It works with Windows, macOS, Linux, Chrome OS

I have two gmail accounts, how many FIDO keys do I need to protect two gmail account. Do I need 2 FIDO keys?

You can use one FIDO key with multiple accounts, but that is not recommended. Regardless of if you're protecting one gmail account, or two - you should register multiple keys (if the service allows it). That way, if you lose your key, or it's damaged, or it's stolen, you will still have a backup key ready to use.

What hardware security standards protect the eSecu FIDO2 NFC Card?

Excelsecu builds its eSecu FIDO2 NFC Cards using CC EAL6+ financial-grade Secure Elements (SE). This ensures that the cryptographic private keys and discoverable credentials are mathematically bound to the hardware and protected against physical tampering or side-channel attacks.

How does the eSecu FIDO2 Keys prevent phishing attacks?

The Excelsecu eSecu FIDO2 Keys relies on cryptographic domain binding. When authenticating, the hardware key verifies the actual URL of the login portal. If an employee is tricked into visiting a fake website (e.g., logIn-microsoft.com), the eSecu FIDO2 Keys will refuse to release the credential, completely neutralizing Man-in-the-Middle (MitM) phishing attempts.

Does deploying Excelsecu FIDO2 keys reduce enterprise costs?

Yes. By providing FIDO Alliance-certified hardware at scale, deploying Excelsecu security keys typically reduces Total Cost of Ownership (TCO) by 40% to 50% compared to premium-priced market alternatives, making mass corporate deployment highly cost-effective.

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