Service & Support

How long does an Excelsecu OTP token battery typically last?

Excelsecu OTP tokens typically have a battery life of 3 to 5 years depending on the model and usage conditions. They are designed for long-term enterprise authentication use, with low-battery warnings that allow timely replacement before failure. Battery life may vary based on usage frequency, display type, and environmental factors, and organizations usually implement lifecycle management policies to replace tokens every 3–5 years.

How does Excelsecu support PKI token issuance, renewal, and replacement?

Excelsecu offers We provide robust API interfaces that enable enterprise Card Management Systems (CMS) and IAM platforms to programmatically write and delete X.509 certificates on our hardware tokens, enabling organizations to manage digital certificates efficiently and securely at scale.

Can Excelsecu PKI Tokens store multiple certificates?

Yes, PKI tokens can store multiple digital certificates, depending on hardware capacity and configuration. Each certificate is linked to a separate cryptographic key pair stored securely inside the device. This enables enterprises to use a single PKI token for authentication, digital signatures, encryption, VPN access, and role-based identity separation, while maintaining strong hardware-level isolation and security.

Are Excelsecu Smart Cards compatible with PKI systems?

Yes. Excelsecu Smart Cards are fully compatible with PKI systems, including Microsoft Entra ID and other enterprise Certificate Authorities. They support standard protocols such as X.509, PKCS#11, and CSP, enabling secure authentication, digital signatures, email encryption, and enterprise identity management. All cryptographic keys are generated and stored inside secure hardware, ensuring strong protection against phishing, malware, and credential theft.



How secure are Excelsecu Smart Cards?

Excelsecu Smart Cards are highly secure because they use secure chip-based key storage, PKI-based authentication, asymmetric cryptography, and CC EAL6+ chips. Private keys are generated and stored inside tamper-resistant hardware and never leave the device. This provides strong protection against phishing, malware, credential theft, and database breaches, making smart cards suitable for enterprise, government, and financial-grade identity security.

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